All orders will be processed & dispatched within 3-20 days, depending on the complexity of jewelry manufacture, holiday period, legal holidays, etc (excluding weekends). You will be sent an email to confirm that your order has dispatched & that your parcel is on its way. (If you do not receive this email, please check your junk mail).

Shipping is charged on a flat rate basis, regardless of the weight of your parcel.

We accept payment via PayPal and most Debit/Credit cards.

ROMÂNIA DELIVERY

FREE - Recorded Delivery (Tracked & Insured) on orders over £70
€ 2.95 - Recorded Delivery (Tracked & Insured) 1-2 days delivery (excludes weekends)

WORLDWIDE DELIVERY

€ 39.99 - Signed For (Tracked & Insured) 3-7 working days delivery** - Highly recommended
*Customs
All customs/import duties are charged once the parcel reaches its destination country. The charges must be paid by the recipient of the parcel. We have no control over these charges. Customs policies and import duties vary widely from country to country.

**In some rare instances customs can hold your order, this can add on an additional 7 working days delivery time.

RETURNS

You can return items to us for a refund up to 14 days after your goods are received, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession.

A full refund will be issued. Please contact us via our contact page stating your name and order.

Remember to obtain and keep a certificate of postage from the post office since this will act as your proof of delivery.
In the interest of hygiene, we cannot offer refunds on any pierced jewellery if the hygiene seal has been broken.

If the return does not comply with the applicable law, we reserve the right to redeem the jeweler at 30% of the initial value
Please allow up to 10 days for your returned items to be refunded.

Please note that all sale items are final sale and non-refundable/non-exchangeable. Items purchased with a discount code or voucher are still eligible for return/exchange.

For further information, please contact us, we’re happy to help! info@violetajewellery.com, +4(0) 755 855 325